Network connectivity issue

Oct 2 · 01:18 UTC Affected API Duration 43 min

01:18 UTC

+0 min

Investigating

API is unreachable for some users. We are investigating.

01:30 UTC

+12 min

Identified

The issue is a routing change at our cloud provider. We are rerouting traffic.

01:45 UTC

+27 min

Monitoring

Traffic has been rerouted and API is reachable again. We are monitoring.

02:01 UTC

+43 min

Resolved

The provider has reverted the change. The incident is resolved.

Root cause

An upstream routing change at our cloud provider withdrew the routes to one of our load balancers. We have added a second load balancer in another zone and alerting on route changes.