Partial
Resolved
Elevated error rate
02:19 UTC
+0 min
Investigating
We are seeing an elevated rate of 5xx responses from Background Jobs in one region and are investigating.
02:25 UTC
+6 min
Identified
The cause has been traced to a recent configuration push. A rollback is in progress.
02:32 UTC
+13 min
Monitoring
Rollback complete. Error rates have returned to baseline; we are monitoring for recurrence.
02:39 UTC
+20 min
Resolved
The incident is resolved. No customer data was affected.
Root cause
A configuration change to the gateway in one region set an invalid upstream timeout, causing it to drop connections under load. We have added validation to the config pipeline and a canary stage before regional rollout.